zorwen

So after 2 months of waiting I got a reply to my ticket... and like andrea140, they said there had been a previous glitch that affected login information, so they changed my details back to what I last remembered them to be. So now I have access to my old account! I hope others get similarly positive responses... as long as you're willing to wait a while!

You can actually google "BBB" which stands for Better Business Bureau. They are taking complains about everything and anything.