clarityburns

There has been a post on TNT's board on the Neoboards adressing the grant issues here: http://www.neopets.com/neoboards/topic.phtml?topic=153430282
 
"Hello!


If you can read this then the lag has shown you mercy, if only for a moment. Huzzah!



If you attempted to collect veteran rewards soon after they launched,
the current lag spike -- which is unrelated, coincidentally. It's a
database issue and we're working on it! -- might have caused some
rewards to go un-granted. We've coded in some extra fail-safes to
prevent this from happening in the future, but if you were already
affected then please check below for a solution to your particular
issue:


- If you're missing all of the rewards, please visit the main Battledome page again later. As the lag subsides, your rewards will be granted. (http://www.neopets.com/dome)



- If you received one reward but are missing another, please submit a
Battledome bug ticket with the information requested so we can grant you
the rewards you're due!


TROPHY: First check to make sure you have wins in the old
Battledome. If you do and you still didn't get the trophy, submit the
ticket! Please make sure we have your username, as well as how many
fights you've won in the old Battledome (so we can give you the proper
trophy). You can find that stat on your user lookup.


NEOPOINTS: Check that you had learned at least one of the old abilities. (http://www.neopets.com/abilities.phtml)
If you have at least one and still didn't get Neopoints, please include
your username and the names of your Neopets with abilities in your
ticket.



AVATAR: That was granted to everyone who had at least one win in
the old BD. If you should have gotten it but didn't, please include your
username and the number of wins you had in the old Battledome when you
submit your ticket.


Sorry again for the trouble. We'll get your rewards granted ASAP as
tickets come in and we're working to fix the issue causing the lag. (It
might be a while. We'll keep you posted.)


- The Neopets Lag-Loathing Team"

There has been a post on TNT's board on the Neoboards adressing the grant issues here: http://www.neopets.com/neoboards/topic.phtml?topic=153430282
 
"Hello!


If you can read this then the lag has shown you mercy, if only for a moment. Huzzah!



If you attempted to collect veteran rewards soon after they launched,
the current lag spike -- which is unrelated, coincidentally. It's a
database issue and we're working on it! -- might have caused some
rewards to go un-granted. We've coded in some extra fail-safes to
prevent this from happening in the future, but if you were already
affected then please check below for a solution to your particular
issue:


- If you're missing all of the rewards, please visit the main Battledome page again later. As the lag subsides, your rewards will be granted. (http://www.neopets.com/dome)



- If you received one reward but are missing another, please submit a
Battledome bug ticket with the information requested so we can grant you
the rewards you're due!


TROPHY: First check to make sure you have wins in the old
Battledome. If you do and you still didn't get the trophy, submit the
ticket! Please make sure we have your username, as well as how many
fights you've won in the old Battledome (so we can give you the proper
trophy). You can find that stat on your user lookup.


NEOPOINTS: Check that you had learned at least one of the old abilities. (http://www.neopets.com/abilities.phtml)
If you have at least one and still didn't get Neopoints, please include
your username and the names of your Neopets with abilities in your
ticket.



AVATAR: That was granted to everyone who had at least one win in
the old BD. If you should have gotten it but didn't, please include your
username and the number of wins you had in the old Battledome when you
submit your ticket.


Sorry again for the trouble. We'll get your rewards granted ASAP as
tickets come in and we're working to fix the issue causing the lag. (It
might be a while. We'll keep you posted.)


- The Neopets Lag-Loathing Team"

There has been a post on TNT's board on the Neoboards adressing the grant issues here: http://www.neopets.com/neoboards/topic.phtml?topic=153430282
 
"Hello!


If you can read this then the lag has shown you mercy, if only for a moment. Huzzah!



If you attempted to collect veteran rewards soon after they launched,
the current lag spike -- which is unrelated, coincidentally. It's a
database issue and we're working on it! -- might have caused some
rewards to go un-granted. We've coded in some extra fail-safes to
prevent this from happening in the future, but if you were already
affected then please check below for a solution to your particular
issue:


- If you're missing all of the rewards, please visit the main Battledome page again later. As the lag subsides, your rewards will be granted. (http://www.neopets.com/dome)



- If you received one reward but are missing another, please submit a
Battledome bug ticket with the information requested so we can grant you
the rewards you're due!


TROPHY: First check to make sure you have wins in the old
Battledome. If you do and you still didn't get the trophy, submit the
ticket! Please make sure we have your username, as well as how many
fights you've won in the old Battledome (so we can give you the proper
trophy). You can find that stat on your user lookup.


NEOPOINTS: Check that you had learned at least one of the old abilities. (http://www.neopets.com/abilities.phtml)
If you have at least one and still didn't get Neopoints, please include
your username and the names of your Neopets with abilities in your
ticket.



AVATAR: That was granted to everyone who had at least one win in
the old BD. If you should have gotten it but didn't, please include your
username and the number of wins you had in the old Battledome when you
submit your ticket.


Sorry again for the trouble. We'll get your rewards granted ASAP as
tickets come in and we're working to fix the issue causing the lag. (It
might be a while. We'll keep you posted.)


- The Neopets Lag-Loathing Team"