Neopets Account Disappeared?!

[Sun-and-Rain]

So I am having a slight panic attack. Okay, large.

I went to log into Neopets this morning, and as soon as I type my username and password in and hit submit... it refreshes back to the login page.  This happens on mobile and computer.  I was on it fine just yesterday.

I tried to log in with my side account that I use to transfer pets to, and I am able to log in first try.

Under that name, I searched my main account and Neopets search says it doesn't exist. ?!?!?!?!?!?!?!?!

I am a very long time Neopets user and worked very hard for everything on my main account.

Please, someone advise me.

 

Edit: I just saw under neofriends on my side it says "Account Frozen" for my main.  I honestly did nothing for it to be frozen.  I wouldn't jeopardize that much time.  What do I do?

 

This topic has been edited by a member of staff (Rune Valentine) because of a violation of the forum rules.
There is already a topic for Account login problems. Please use that thread instead of creating a new one.
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Per the reason above, this topic has been LOCKED. Please contact Rune Valentine if you have any questions regarding this action.