terabithian Posted September 22, 2011 Share Posted September 22, 2011 Hi I'm from New Zealand and when I try to go to Neopets it won't load at all even though I could get on earlier. I'm not sure if it's to do with my internet but I hope that it can get fixed. When I try to go on I get this error message: This webpage is not available The connection to www.neopets.com was interrupted. Any ideas? Quote Link to comment Share on other sites More sharing options...
Ruka Posted September 22, 2011 Share Posted September 22, 2011 Hmm... Do other websites that you go to have this error, or it is just Neopets? If it's just only Neopets, then I'm not sure. Mine seems completely fine, and recently some people couldn't access to Neopets too. Maybe you should check the internet connection. And maybe clear the cache, or cookies and all that. :) Quote Link to comment Share on other sites More sharing options...
terabithian Posted September 22, 2011 Author Share Posted September 22, 2011 Hmm... Do other websites that you go to have this error, or it is just Neopets? If it's just only Neopets, then I'm not sure. Mine seems completely fine, and recently some people couldn't access to Neopets too. Maybe you should check the internet connection. And maybe clear the cache, or cookies and all that. :) Yeah the other websites I use are fine. Neopets is the only one not working. I tried to clear cache and cookies and all but it didn't work. Still no response from Neopets. Quote Link to comment Share on other sites More sharing options...
Ruka Posted September 22, 2011 Share Posted September 22, 2011 Sorry I wasn't of any help. I don't understand why some users Neopets site are not working and why some are. Sorry again! :* Quote Link to comment Share on other sites More sharing options...
shinto Posted September 22, 2011 Share Posted September 22, 2011 It seems to be a New Zealand issue.. I haven't been able to get on since lunchtime and there is someone on another forum from Auckland who can't get on. The only page I have been able to load is the NCMall... can navigate around the mall, but the page is all out of alignment and my pet won't load. I cannot go to any other page on neopets. My flatmate has the same issue on her computer. I have done the standard, checked for browser issues, checked the modem... checked telecom site .... and nothing wrong. Can only surmise it is a issue with new zealands location. And just checked...still cant get on neopets by the way... I am also having issues with Treasure Keepers.. not sure if that is related in any way. This post has been edited by a member of staff (Spritzie) because of a violation of the forum rules. Please don't double post. If you would like to add something, use the 'Edit' button. Please check your user inbox to see if you have been contacted regarding this incident, then review our rules. Quote Link to comment Share on other sites More sharing options...
shiranui_xiii Posted September 22, 2011 Share Posted September 22, 2011 Hmm... Do other websites that you go to have this error, or it is just Neopets? If it's just only Neopets, then I'm not sure. Mine seems completely fine, and recently some people couldn't access to Neopets too. Maybe you should check the internet connection. And maybe clear the cache, or cookies and all that. :) Those are always good ideas.:yes: Usually, if at least two other people are having issues accessing the website, it's not on your end; it's something on the server's side. Just give it a few hours and try again. Quote Link to comment Share on other sites More sharing options...
shinto Posted September 22, 2011 Share Posted September 22, 2011 yep .. a few more hours lol... nearly 12 hours now for us :( Quote Link to comment Share on other sites More sharing options...
terabithian Posted September 22, 2011 Author Share Posted September 22, 2011 yep .. a few more hours lol... nearly 12 hours now for us :( Yeah it has been a long time. Lucky for me it's almost time to go to sleep. I hope when I wake up Neopets is avaliable to New Zealand users. Quote Link to comment Share on other sites More sharing options...
shinto Posted September 22, 2011 Share Posted September 22, 2011 I am awake.... NO NEOPETS .. sucky. Going to try to find their phone number today. Quote Link to comment Share on other sites More sharing options...
terabithian Posted September 22, 2011 Author Share Posted September 22, 2011 I am awake.... NO NEOPETS .. sucky. Going to try to find their phone number today. I don't have neopets running either but I don't have premium. Does anyone have a email address I can contact neopets with? Quote Link to comment Share on other sites More sharing options...
The Meepit Commando Posted September 22, 2011 Share Posted September 22, 2011 Mine works..... Try switching browsers and see if it works for you. Quote Link to comment Share on other sites More sharing options...
Ruka Posted September 22, 2011 Share Posted September 22, 2011 I am awake.... NO NEOPETS .. sucky. Going to try to find their phone number today. Still no Neopets? wow... there must really be something wrong with Neopets at your place. Anyways, good luck then! :) Quote Link to comment Share on other sites More sharing options...
terabithian Posted September 22, 2011 Author Share Posted September 22, 2011 Still no Neopets? wow... there must really be something wrong with Neopets at your place. Anyways, good luck then! :) I tried 3 different browsers. Still no Neopets. =/ And because I can't get to the site I can't email the neopets team for help. Does anyone know how to contact them? Quote Link to comment Share on other sites More sharing options...
Sweetdang Posted September 23, 2011 Share Posted September 23, 2011 Searched it up on the Neopets site: They gave a "Legal department"... I think you just email that. :P Legal Department: [email protected] We can be reached via snail mail for Parental Consent forms and other inquiries at the following address: Neopets, Inc. P.O. Box 10060 Glendale, CA 91209-3060 Please fax your parental consent forms to: 1-201-553-6635. Yep. :D Quote Link to comment Share on other sites More sharing options...
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