Octopus Posted March 10, 2011 Posted March 10, 2011 My account still isn't back...I guess it isn't going to come back anymore? Quote
Tank Girl Posted March 10, 2011 Posted March 10, 2011 Hmm, maybe not. Try searching how long it took users to get their accounts back on Google? Quote
Emily Posted March 10, 2011 Posted March 10, 2011 As long as it doesn't specifically say your account has been FROZEN, I would think that there's still a chance to get it back. It might just be taking longer than they thought to investigate the problems they found with your account. Quote
Octopus Posted March 10, 2011 Author Posted March 10, 2011 I had my neofriend check my name in her list and it says "Frozen Account." If you search any of my pets it says the user was frozen. I'm sad that my pets are gone...I spent so much time and effort customizing them. Quote
Cornflakes Posted March 11, 2011 Posted March 11, 2011 Don't give up hope. My sister got frozen. She was innocent. She got her account back after 5 months or so. Quote
Octopus Posted March 11, 2011 Author Posted March 11, 2011 Nice :). Was her account the same after they gave it back? I'm worried that my NC items won't be there when/if I go back. Quote
Cornflakes Posted March 11, 2011 Posted March 11, 2011 Yep, she had a lot of NC items and everything was safe and sound. Except her, she was MAD. lol She was happy to get everything back but mad that she could spend so much real life money on Neo and STILL get frozen for no reason. :( Quote
Octopus Posted March 11, 2011 Author Posted March 11, 2011 Yep, she had a lot of NC items and everything was safe and sound. Except her, she was MAD. lol She was happy to get everything back but mad that she could spend so much real life money on Neo and STILL get frozen for no reason. :( I feel the same way, I'm surprised that Neopets shows such little respect towards people who have bought their stuff. Some people are too willing to press the report button without understanding what's actually going on. Quote
Masaryk Posted March 11, 2011 Posted March 11, 2011 If I recall correctly from your original thread, the response you got from TNT was that they were waiting for the 48-hour lock to wear off on your account? If that's correct, I would try sending another email to the person responding to your original ticket. They may have forgotten to give you back access to your account. It's worth a try, right? Quote
Octopus Posted March 11, 2011 Author Posted March 11, 2011 I sent them an email two days ago asking about the status of my account and they never replied :( Quote
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