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Posted

Two days ago Neopets rejected my password when I typed it into the NC Mall, and now it won't let me log in.

What should I do? I don't have any side accounts connected to hsumelanie either, and I've never successfully

sent my password by email-for some reason I never get the mail.

Posted

It doesn't sound like there's much you can do. If you can't get the mail, there might not any other options open.

 

I had this problem before. What I had to do was create a new account, which is the one I currently use.

Posted

It looks like you may want to submit a help ticket and see if TNT can do anything to resolve the problem. :yes:

Posted

Yeah it's strange, when other people sign in on my computer they can get in their accounts so I guess...a few unlucky people just got kicked off Neopets. Well this gives me the incentive to leave Neopets for a few days, because I shouldn't be Neopet-ting anyways XD.

Posted

this happend to me too. I changed my password on my account and then when i tried to log back in i had to use my OLD password before i changed it. and about a week later i bought some NC items and the NEW password worked but no the old one [recent one]. really really weird.

Posted

this happend to me too. I changed my password on my account and then when i tried to log back in i had to use my OLD password before i changed it. and about a week later i bought some NC items and the NEW password worked but no the old one [recent one]. really really weird.

 

I don't think my case is the same though, I tried to change my password (a day before I got kicked) but Neopets wouldn't accept it because they said the original one was wrong. Then I tried both the new and old one and neither of them worked :(.

 

*sigh* My pets are starving and I'm missing out on the plot, this is sad.

Posted

Saw that message and still waiting for it to disappear (or my ticket to be addressed, whichever one comes first).

 

Does TNT even go through all the FB comments? :O

Posted

I think they'd have trouble handling that on top of all their support tickets and existing work. :(

 

As it is, the problem should be addressed fairly soon (hopefully) once TNT's programmers get back from their weekend break. :)

Posted

Hope so! :)

 

On a side note: your Maraquan Ghostkerchief is so cute! I've always wanted an octopus Petpet but thought that the only Petpet that resembled them was the Uniocto. :D :D :D

Posted

This is taking too long. Why does it seem like only a few people have this problem? :(

 

Maybe I should just consider my new account as my permanent one...

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