Not Receiving Neopoints After Submitting Scores... :(

[bananapeel88]

Hi there,

I seem to be having some issues when I submit my scores for games. The black box that shows up after I have completed the game tells me how many neopoints I have earned (after submitting my score), as well as my updated neopoints balance, but the neopoints do not seem to be credited to my account. I have tried refreshing the page, but no luck. Is there some kind of delay/processing time that I am not aware of? I'm pretty confused.

Thanks in advance for any help. :)

[Spritzie]

There should be no delay. You could give it a bit, or you could submit a ticket to TNT, to see if they can sort out what's going on.

 

Did this just start tonight?

[bananapeel88]

No, it's been going on for a little while now. I recently started playing games for NP again after a long hiatus, and figured this might be something new that I wasn't aware of. I am not sure what you mean by submitting a ticket to the Neopets Team, how would I go about doing that?

Thanks for your reply. :)

[The Score in Blue]

You can go from any page... I think.

 

Right at the bottom, the footer, just click the help button.

It will then say: Home, Online Support etc.

 

Just click the Request Support button, and fill it in with all of the information ^_^

[bananapeel88]

Great, thanks very much! :)

 

 

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