I remember right after I got frozen I had put a ticket in and also never heard back, but same here, I've moved on with my new account (although I do miss my Meerca Chase avvie).
I was trying to explain this to my husband the other day because he thinks it's just another one of my silly games. I was telling him how the site basically has it's own economy with inflation and whatnot, haha! I did get my sister and her friend back into the game though, we used to play Keyquest all the time. Hopefully that feature gets up and running soon!
Nice to meet everyone so far, glad to see Neo is still going strong!