GreenRocToo

Thank you for the link that helped a lot! I found a Q&A that indirectly tells me that it is ok to use a side account while a main account is 'frozen for protection'. Indirectly, because they admitted to using the side account, and by the response it appears that doing so is ok http://www.jellyneo.net/index.php?go=editorialdb&type=id&query=18683
 
Update: I have received a response from a staff member via Ticket, less than a week after I started the ticket. They have unfrozen my acct after I was able to provide proof that I am the acct owner. Yay!
I learned a few things from this: Emailing support without a ticket isn't the way to go. The way to go is via tickets sent via side acct (or newly created acct if all sides are frozen too). Also, when you change your password, make it unique (this was my mistake).
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Here is a searchable database of Editorial question and answers:
http://www.jellyneo.net/?go=editorialdb
You can use that to search and try to find relevant responses to any worry.

I'm sorry you got frozen out of your account for protection.
Please relax! TNT has been getting better at responding to tickets. A lot of accounts have been hacked lately.
Use your side account to send your ticket and follow the steps outlined in the first post on this topic. By doing that you greatly increase your chances of getting a response quicker. In the meantime while you're waiting feel free to play as you normally would from your side account. Your side account can now be your main account until you get your account unfrozen by TNT. All hope is not lost so don't give up!