GreenRocToo

On 10/3/2017 at 5:51 AM, balloongal247 said:

Here is a searchable database of Editorial question and answers:

http://www.jellyneo.net/?go=editorialdb

You can use that to search and try to find relevant responses to any worry.

Thank you for the link that helped a lot! I found a Q&A that indirectly tells me that it is ok to use a side account while a main account is 'frozen for protection'. Indirectly, because they admitted to using the side account, and by the response it appears that doing so is ok http://www.jellyneo.net/index.php?go=editorialdb&type=id&query=18683

Update: I have received a response from a staff member via Ticket, less than a week after I started the ticket. They have unfrozen my acct after I was able to provide proof that I am the acct owner. Yay!

I learned a few things from this: Emailing support without a ticket isn't the way to go. The way to go is via tickets sent via side acct (or newly created acct if all sides are frozen too). Also, when you change your password, make it unique (this was my mistake).

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Is there a way to change the email address that is listed for my frozen account, while my account is still frozen?

I ask because I just got the news that I may have to stop using a certain email hosting service. The email attached to my main (frozen) Neopets account is from this email provider that I maybe need to stop using. So, I need to get the email associated with my frozen account changed to a different email address, to a different email provider. Sooner I can change the email, the better. Every month I don't change the service over, might cost me $10 in additional fees that didn't exist last month.

On the bright side, this frozen account might be enough reason to give to my financial advisors, so they would be willing to let me keep the email provider (but then, spending $10 more per month because my Neopets account is frozen isn't a bright side kinda thing).

The email I sent on the day I was frozen, I have not received any reply yet, not even an automated email telling me they received my email (as most companies do). Nor have I received a reply from my Tweet to Neopets. This is not encouraging.

I haven't sent a ticket to TNT from a side account yet. Call me lazy or procrastinating or hesitant... maybe fearful of doing wrong on accident. Are you folks 100% sure that using a side account is not going to get me in trouble?  Can you show me where I can read official TNT word that I wont get frozen for circumventing a frozen account? i apologize if this is listed somewhere, I don't have recollection where this info is.

Using a side account (when my main is frozen for my protection) doesn't feel right.

Edit to Add:

At least two of my side accounts are attached to other emails from this same provider. I worry that changing my email address on my sides might trigger those accounts to be frozen (for protection) as well. Should I change the email anyways? Any tips to avoid getting my sides frozen when I change email addresses?

Hello, yesterday morning I tried to log into my Neopet account, and found I was frozen for protection.

Clicking the links provided in the warning, I found the suggestion to create a ticket, but doing so required me to log in (which I couldn't). I refrain from logging into my side account, because I believe that to be circumventing a block, which is against rules in most websites.

My next step (still in shock at the time) was sending an email to support from my associated email account, and told them that I want access to my account back, that the person who changed the password on the account (about a month before) was me. At minimum, I would expect an immediate response from the email being sent, some kind of automatic "we have received your email", but I had not received one, and this makes me feel like they didn't get my email. I tweeted at them, to see if support@neopets was the proper email, but did not receive a response there either.

I went searching the internet for the wait time, and discovered to my horror that many who have done what I have done (sent an email with no ticket) do not get responses for months, even years, some never getting their account back.

Around my searches regarding wait time, I had also read forums here and there, and come to realize that I didn't provide enough information in the email (things bought with neocash, which I probably haven't done for over a year, my neopet names, which I had only named one in the email, but had forgotten the string of numbers after it's name, which I can easily look up, but was rushing at the time I was typing the email and had to leave the house shortly after I submitted it). I know the names of my other Neopets, but did not put them in that email.

Seeing people strongly suggesting not to send another email, I fear I may have blundered in my rush, not having researched what to do in the email, until after it was sent, and that updating with another email (to add the exact name of my Neopets) is a big no-no.

About my password change: I had not changed my password in a few years, and only did so when I had tried to log in one day about a month ago, and was off by one letter in my password (I keep forgetting that one letter), so I changed my password to be able to remember it better. I was not required to respond to the email telling me my password was changed. I wonder if this is even the suspicious activity that Neopets has detected.

I wish the user's steps to recovering "frozen for your protection" accounts was more clear, and efficient.

I am very stressed, which is very bad for my health.

This frozen for my protection thing, is doing quite the opposite. It's hurting me, and I feel my best choice (out of two non-healthy choices) is to stop pursuing this, and give up my account that I have been playing for over a decade, played as recently as two days ago (the day before I was frozen).

Should I log into one of my side accounts and send a ticket? I may need to wait a few days before I send it, for my mental state to get out of it's current "blues" state. I had two really bad seasons of "the blues" in the 30 days (some of the worst I have had in years), and I get a deep sinking feeling in my gut that this frozen account might bring it up again, as I have not fully recovered from the last two times.

I am a huge sentimentalist. My Neopet account was not only the first place I used my Green Roc name, it was also proof of it's creation date (but can no longer be seen due to the frozen state). Having one of my oldest internet accounts frozen/suspended for the very first time ever, in 10 years, is breaking my heart.

So.... now what? Do I try to log into my Neopet account everyday? Check my email account everyday? Pursue other forms of contacting Neopets? Or are any of these actions going to hinder the recovery of my account? I see some have posted this info, here and there, and I apologize for seeming like I haven't read it, as my mind is blurry right now. I'll try and read it all after my mental state is thinking more clearly.

P.S. If this is not the proper place to say such things, please edit my post or move my post or whatever you forum moderator people do. I have much respect for forum mods, and I wish to not break any rules. My mind is not in a proper place right now (somewhat obvious), so my judgement is off. Thinking clearly or not, forum etiquette is not one of my best talents. I hope everything is appropriate, but if not, please edit kindly.