xspiritedxawayx

Haha yeah, I woke up, my eyes half closed still and went on my computer to check on habi, next thing I know I'm frozen. I'm like whaaaa? What I'd do? The vague reason was no help at all XD

Thanks everyone! And for those of you wondering, I was frozen for "potential suspicious activity." I have no idea what that means since its so vague :sad01_anim: . But on the bright side it also said on the bottom that it was frozen for the protection of my account so I guess they thought someone hacked me or something. The only reason I can think of was that I won a Halloween PB and traded it for a Faerie one but I dunno how that's suspicious so I guess that's probably not the reason xD

That's great news! I'm glad to hear your friend got her account back :) I guess three months would be considered a fast reply then lol, I've heard of people getting ignored and having to resubmit two years later. Yikes! Hopefully in 2 months time I'll get a reply? *crosses fingers*

*Sigh* I'm starting to lose hope. I'm tempted to send in a new ticket but I've heard that only makes them not read your original one because they'll mark it as spam or something. Anyways, I want to be optimistic about it so... anyone have any luck ever getting their frozen accounts back?

Wow! I thought it was just me. I wonder when it'll be back online?

 

*Edit* Went back to check and it works? Hope it doesn't say not found or whatever it was again.

Haha I almost wish that was a thing! Then you wouldn't need to provide endless information only to get a reply that it isn't enough to prove its you T_T

 

So I thought I'd update-- today I finally got a reply! Yay right? But nope, same old sucky customer service (Aka automated reponse)

 

Ticket has been closed.

Thanks for writing! Recently, all account information on our Neopets servers was migrated over to a fancy new system to connect all Nickelodeon virtual worlds. However, accounts that were inactive for 2 years or longer were not transferred over to the new system and will be purged from our database within the next few months.

 

If you have not accessed your account within the past 2 years, I’m afraid that you will no longer be able to access that account. Once the account has been purged, you will be free to create a new account with the same username. Please note that the account will be a new account and will not contain any of your old pets, items, or Neopoints.

 

We apologize for any inconvenience this may cause. Thank you for your understanding!

Does this mean they can't unfreeze my account because they don't have it in their servers anymore? Should I even bother sending in another ticket? I'm guessing no though... But I'm confused because recently I found out I had an account I made back in 2006 but never ever used and was able to log in after like what 6 years of inactivity!? Sighhh neopets why must you be so complicated? :\

 

 

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I've learned my lesson lol, I always write down passwords and stuff now, because using the auto-fill in thingy where they remember the password for you will only get you into trouble when one day that auto-fill in thing doesn't work! :X

Thanks! I'm not gonna give up haha, I' ve aleady decided that if I don't get a helpful reply, I'll keep trying :P

I'll be sure to do that once I get back onto my account! Man I never knew neopets would drive some people to do bad things just to get neopoints :\

Ahh I see. I got confused because on one page they said if you don't have access to the account, then you can respond to the e-mail for something. I'll see if I can find the additional information on the ticket number thingy.

Thanks! I'll try doing that. Hopefully I can eventually get into the support page :3

I knew my impatient guessing was going to get me in trouble somehow. Well I had replied to the e-mail they had sent me before, saying that I had my account back, telling them that I didn't and that I was trying to guess my own password while waiting for them to reply. But they didn't reply to that, so today, after actually guessing my password, I replied to the e-mail again telling them I was able to get back on my account only to find out it has been banned, and that I have sent a new ticket under frozen accounts about it. Hopefully everything works out :\

Unfortunately whenever I try to go to the My Support page it keeps taking me to the log in page >_<

I hated doing that! I messed up so many times I got annoyed just looking for the grarrl again. Anyways its mostly luck-- kinda like a random event in which combination works for you. Just keep clicking! Eventually it'll be the right one :)

haha yeah! I was so shocked by seeing the frozen sign that I didn't even realized that that meant I had gotten in the account at first! xD Then the anger kicked in lol. I was like what the heck neopets??

 

If I'm not mistaken a banned account is when someone is trying to gain access to it several times by entering incorrect information several times. TNT could see that as someone trying to hack in.

And really? I guess it would make sense because I was trying to guess my own password for days. But then I also had another account that I never used (and only found out about when trying to hunt down my old e-mail) that had the same account banned message, though I never tried guessing that password. Ughhhh darn you neopets, all I want to do is play neopets and now I'm going to be paranoid about getting any account of mine frozen TvT

Hi, haha I have another frozen account question. Before my main got frozen, I had been trying to get back an older account angel_chickz_4ever because I couldn't remember the birthday/email. I had to send in 2 tickets until I got a different reply from sorry we can't help you b/c you don't have the original e-mail. And even the different reply was unhelpful saying I had access to my account already!? Eventually I got tired of waiting and started to guess , and somehow guessed the birthday but then that made me realize I didn't know the password! Well today I finally remembered the password! Yes!! Only to be taken to the red-screen-of-death page saying my account was banned? No other reason was given except that. And when I try to look up my account, everything is still there! Does this mean that the account was deactivated because its been inactive? Or is it banned forever and hopless to get back? (And man this is just not my week at all! :()

Thanks :) Haha I like your username too, it's very cute :D

...and they thought I was not going to say hello.

 

Welcome xspiritedxawayx to The Daily Neopets and TDNForums. My name is Neomysterion, and I'm a forum mod who's willing to catch up with the Altador Cup at the moment, racking up Prize Shop points. If you need anything, you're welcome to PM or Neomail me. If there's a question that you'd like to ask the staff of TDN, you're welcome to post it over at TDN Questions. If you notice any information that's old or incorrect, feel free to contact the Content Team via our Contact Form*.

 

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Thanks! I'll be sure to keep that in mind if I ever have any questions :)

I know! I was still thinking Neopets was for kids, and when I found out that plenty of older people play it too, I was like yes! I'm not the only one! :laughingsmiley:

I personally like Illusen just because I like her hair xD

Man I wish I knew this earlier! My account was frozen today for "suspicious activity" and I have no idea if I have been CG'ed or not. But yikes! It's scary to think how easy it is for someone to steal your info :O

Congrats! Haha that happened to me just yesterday. I was so excited I couldn't stop smiling. Anyways I agree with what the others are saying. If you like the look, then paint your pet. If their is something else you'd rather paint them, sell it and use the money to get another paint brush :)

Thanks :) So far I'm really enjoying the forums. Haha its also nice too see that there are a lot of people around my age still playing Neopets. I don't feel so lame anymore! xD

That's good to know, haha and knowing my luck, my pets would probably rarely get color changes :X

I have to admit the caps lock with your avatar made me laugh. *bricked*

But your situation is really grinding my gears. This is one of the biggest reason I hate restocking. You can spend so much time and work hard and TNT can take it away just like that. It's times like these where I wish bad things upon TNT. Too much? Oh well. I will say that, honestly, I believe you can get your account back, TNT shouldn't be THAT cruel. I'm not really sure, but can't they develop a program to detect other programs being used on the site? They're doing everything they can to make money off of people so why are good users getting frozen?

Haha no, it's not too much. I'm currently wishing bad things upon TNT myself >_<, especially seeing how their are so many others being wrongfully frozen too!Their customer support is horrible, and not to mention super slow! :(