LauraRaWr

Yeah im about to give up hope. I had put in a ticket in february under "passwords/account access", then in march I thought "maybe i did it through the wrong channel" so submitted a new ticket but under "frozen accounts" ...about a month ago they closed my march ticket because it was a "duplicate ticket issue" but then didnt do anything to my original ticket. They can still take our money for neocash, but cant hire people to do nothing but deal with these ticket issues, wow.

On 2/25/2017 at 5:21 AM, Nielo said:

I think some email addresses may simply block Neopets mails (this thread mentions AOL email addresses, and this very thread mentions AT&T), but I'm not sure if that's the case for you. You could always try a different email address (gmail or outlook, for instance, if you didn't already use either of those).

After clicking "send activation email code" every day for 2 weeks it finally did it.

On 2/28/2017 at 9:28 PM, Zimmerchild said:

My ticket for the freezing of Zimmerchild has been upgraded to a work in progress! I'm so excited as my Neopets birthday is coming up here on March 13th, it'll be 16 years old! 

I got my account back!!!!! Woot woot!

how long did this take for you?

On 2/16/2017 at 6:57 PM, Sun-and-Rain said:

Thank you, I will keep doing this.  It's been two weeks and it hasn't been looked at yet, but I hope it will soon.  I hope support does see the updates, because you're right, that is where it would show who is active.

Laura, what account are you trying to activate?  One that was returned to you or a side you created?

I created a side with a different email and it hasnt sent the activation code, I had it resent, and its not in my spam folder.

xlaurar is my main

xlaura2 is my side which i am using to send in a ticket to unlock my main

Has anyone had their account successfully returned to them? Feeling very discouraged

Im also having trouble activating my account, it will not send the email, and yes i did check the spam folder.