themightyfuzz Posted March 21, 2014 Share Posted March 21, 2014 So I am an old neopets player. And when I mean old, more than a decade... I was checking my email and saw there was another request for my password. Not new. Sometimes, I would have more than a dozen a day.But I clicked to report that it wasn't my request and tried to log into neopets. My account has been frozen. Clicking the request a ticket doesn't help, since it wants me to log in to request a ticket. What would you do as a next step? Since it seems pretty dumb to have someone log in to request a ticket if they can't log in since the account was frozen for my protection (paraphrasing...not the exact verbage there). Suggestions for someone that is a dinosaur, but may like to come and play again! Quote Link to comment Share on other sites More sharing options...
emily_speck_15 Posted March 21, 2014 Share Posted March 21, 2014 May not be the best person to help with this but what I think you should do is create a new account. Use that account to send in a ticket. It will ask you to prove the account is yours. Then just wait, some response can take anywhere from a couple months to a year. If they grant you your account back, then you can start using your account. Otherwise you can just keep playing on your new account. dawnshine 1 Quote Link to comment Share on other sites More sharing options...
Novelista Posted March 21, 2014 Share Posted March 21, 2014 Emily is right on the money. Someone just got their account back the other day for the very same reason. I don't understand what's so important on peoples' accounts that others have to steal them, but I hope you get yours back! PONYKID 1 Quote Link to comment Share on other sites More sharing options...
themightyfuzz Posted March 21, 2014 Author Share Posted March 21, 2014 I really don't there is much valuable, but I think it more that the username is cool/rare.It is "kelsey" Pretty early joining eh ;) Quote Link to comment Share on other sites More sharing options...
PONYKID Posted March 21, 2014 Share Posted March 21, 2014 Same thing happened to me yesterday, some loser tried to hack my nearly decade old account by guessing/changing my PW and got me locked out, and now my account has been frozen for my protection. Used my side acc to send in a ticket. Now I wait......... Quote Link to comment Share on other sites More sharing options...
patricebee Posted March 21, 2014 Share Posted March 21, 2014 That just seems so wrong. The person who is the rightful owner is locked out because some other....... person is trying to hack in. Grrrrr..... Since you know the correct e-mail address and PW then why won't they let you in? Quote Link to comment Share on other sites More sharing options...
Novelista Posted March 22, 2014 Share Posted March 22, 2014 "It's for your safety" for a reason. Probably until they can determine who's the real owner. Quote Link to comment Share on other sites More sharing options...
Pookies Posted March 27, 2014 Share Posted March 27, 2014 Same thing happened to me yesterday, some loser tried to hack my nearly decade old account by guessing/changing my PW and got me locked out, and now my account has been frozen for my protection. Used my side acc to send in a ticket. Now I wait......... Happened to me last month. :/ how are they figuring out our passwords?! Quote Link to comment Share on other sites More sharing options...
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