Melanie

thanks I have tried both of those, I have given, user name, email, names of my neopets and the type of pet it is etc.  I am pretty sure I didn't break any rules as all I really did for ages was put my neopets into the hotel and spin the wheel.

I guess my biggest problem is the silence, I saw on facebook that if they think the account is being hacked they freeze it but now i can't get hold of anyone.

is there another way to get hold of them? I have made an alternative neopet account and created tickets (something I can't do with a frozen account) and sent emails.

Something horrible happened to my account... it was frozen.  I have made about 5 tickets and have tried and tried t get it back but absolutly no word from Neopets.

Does anyone know how to get in contact with Neopets so I can get my account back?