when i was a manager at a pizza place we used zendesk at the end of the night to answer complaints. you could select like all the different categories that things applied to within the complaint once they were submitted. and there were literally hundreds of potential canned responses with room for personalization, but you had to go in and create them first. the most common response types were canned with [erase this generic complaint and replace with specific words used in the ticket]. i would be glad to answer any questions about the software i can and hoped i cleared some stuff up!!
Neopets Support Changing May 15
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when i was a manager at a pizza place we used zendesk at the end of the night to answer complaints. you could select like all the different categories that things applied to within the complaint once they were submitted. and there were literally hundreds of potential canned responses with room for personalization, but you had to go in and create them first. the most common response types were canned with [erase this generic complaint and replace with specific words used in the ticket]. i would be glad to answer any questions about the software i can and hoped i cleared some stuff up!!