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The Official "I Can't Access My Account. Now What?" Board.


.Brianna.
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  • 2 years later...

I got locked out last year when there was a data breach and everyone had to change their passwords and stuff.  I started a ticket, got some replies, and didn't have the info they needed.  I was just today able to find the credit card I used to join premium in 2021 - Yay! so I just sent off the info a few minutes ago and we'll see what happens.  I haven't been on Neopets for quite awhile.  It says I was last spotted 6 months ago which is more recent than I remember, so we'll see if my account has been ransacked in the meantime.  My gallery doesn't look touched so I guess that's a good sign.  Anyways... my account is 11 years old and I don't think I'd ever be able to get another trophy for The Buzzer Game again if I were to start over.  So wish me luck!

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